Hello,
@Seller_XUNeUuvrQDpgP@Seller_hnDMgUKxMh1V4@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH
I really need your urgent help/advice guys.
First of all, I'm not a new seller. I've been selling since June, I've achieved month on month steady growth on the UK marketplace. I currently have over 30+ active SKUs.
However, overnight, without any warning or notification, since 30 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.
As a result, my sales are declining. Also, my account health is currently 276.
I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
I cannot name here all my ASIN, because this issue affects ALL of my SKUs (30+ listings), These are a few of the asin I've had problems with:
B0D2CBVXBB
B0DGPMKY8J
B0DFGQQS6H
B0DB1MGJ7V
B0DFCPFJ1W
B0DFCMJF7B
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
Thank you!
Regards
