Dear booksellers,
yesterday a customer started a return, with the following justification:
" Performance or quality not adequate : The corner of the dust jacket has been cut off by the seller."
When he contacted me, he asked to have a refund of 90% of the price, because the price tag was missing. In his opinion, a price cut means that he had received a recycled second-hand gift. He wanted to buy it, in order to make a gift.
I replied that I had cut the price tag, because the book was 22 years old, therefore the price tag was no longer valid.
I added that, if the book had been a recycled gift, he would have found a dedication inside, but there was none.
One hour later, he opened the return of the book.
The irony is that, if the book had had still the price tag, he probably would have cut it!
Was my performance in this case non adequate or was the customer super fussy?
Thank you for your professional opinion.
Guy
Pinned by community manager