Need a bit of advice as to what our options are regarding our current issue.
We recently sent a mixed FBA load to EUKA, there were 3 boxes. One of these was very small - approx. 30x25x20 - and it contained 540 of one of our small and light lines, appropriately labelled as per the SnL guidelines.
This was eventually delivered on Thursday and checked in on Saturday, with the box in question being checked in first.
Today, all 540 of those items had been moved to defective along with the other 109 that we already had in stock.
I questioned this with CS, as it is one of our top 5 selling items.
We received the following response:
We contacted our FC to find out the reason of defective marked units and received an update as mentioned below,
“All the units received were with damaged packaging”
Also, I have attached the images provided by our FC at the end of this email.
The images were quite interesting:
Apparently, this is how we ship our items to their FC…
To my eyes, it seems from the image that they started to label the items up - evidenced by the half empty sticker sheets - and then got bored so decided to open a load of them and claim that they were damaged.
The simple fact of the matter is that when I packed them, there was a space of about an inch at the top of the box. It is a mathematical and physical impossibility for them to have had a chance of fitting in that size box, if they had been sent the way that the images indicate.
Why would they have labelled so many of them before deciding that they were faulty.
It actually seems that they might have exploded as they moved them near to the 109 that were already in stock and were being fulfilled without any issues for months.
It seems to me that the Christmas Moron Recruitment Drive must be in full swing at EUKA.
I’m so annoyed, it’s going to cost us the same price as the stock to get it all removed back to us.
Can anyone advise as to where we can go from here?