I received this from amazon don't understand how to write a plan they are saying


#1

We received your submission but do not have enough information to reactivate your listings at this time.

Please send an updated plan of action that explains:

– Greater detail on the issues(s) that you believe caused the complaints about the condition of your items.

– Greater detail on the actions you have taken to resolve the issue(s) that caused the complaints about the condition of your items.

– Greater detail on the steps you have taken to prevent future complaints about the condition of your items.

Here are a few things to consider as you create your plan:

–Sourcing: Are you sourcing the product from a trusted supplier that sells items in new condition?

–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?

–Packaging: Is the product in its original packaging as listed on Amazon?

–Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately, and will not be damaged when shipped?

–Review your communications, reviews, and feedback from buyers to better understand the issues.

–Be as specific as possible in your plan.

–Do not limit your plan to issues with specific orders.

  1. Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below

–These documents should reflect your sales volume on Amazon during the last 365 days.

–Invoice date (must be issued in the last 365 days and before 05/02/2020

–Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.

–You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review


#2

From their email it would seem you have already sent them a Plan of Action which they have rejected. You’ll need to share what you sent if you want help.