This issue has come about because the image in the Amazon product catalogue doesn’t match the description. The item that was sent to the customer was indeed the OKI Laser Toner Cartridge with original equipment reference 41304211, but the image shown is not that of the toner cartridge but of a different component - the image roller. In essence, Amazon needs to remove that image from its catalogue.
When I listed the item for sale all I did was scan the barcode and state I had one for sale. The image provided wasn’t mine and neither was the description although the description was correct, which is what I checked.
I have communicated with the customer and effected a full refund without the need for the item to be returned. And, we both understand how this mixup came about.
I have acted in good faith and I don’t understand why I should be penalised as a seller for something that isn’t essentially my fault. I appreciate that this has resulted in a negative strike against my record as evidenced by the threat of removal of my selling rights should this situation arise again (it’s all threats with Amazon). Is there a way of removing this negative strike from my record? I have already contacted Amazon but I’m not holding my breath.
I have always believed in paying for my mistakes but it leaves a bad taste to receive a threat from Amazon when it was Amazon that created the situation. I don’t seek any recompense from anyone but I don’t want to be threatened the Amazon stick either.
Has anyone had this experience before?