I hope you can assist, as I’ve seen you help other sellers with similar unexplained charges.
I have been trying to resolve Case ID: 11167906722 relating to withheld funds and unexplained charges, but so far, I’ve received only vague responses from support. As of my last statement:
An Account Level Reserve of £7,417.07 was placed on 28/05/2025
An additional £5,833.25 was deducted as “Other”, without any breakdown or justification
My net transfer was only £23.51, despite over £7,200 in sales
I’ve reviewed community responses where you outlined “Order Adjustments” and “FBA-related deductions” in the range of £200–£400 per cycle, but in my case, the £5,833 charge seems excessively high and disproportionate, and no further itemisation has been provided even after repeated follow-ups.
I am also dealing with time-sensitive financial obligations, including staff wages and supplier invoices, and this unexplained hold is causing serious business and emotional stress.
Could you please:
Confirm what these charges relate to with a proper itemised explanation?
Advise whether any of these deductions are reversible or under internal review?
Escalate this matter urgently to the relevant financial or compliance team?
This appears to be affecting multiple sellers and risks breaching Amazon’s transparency obligations under the UK Payment Services Regulations 2017 and Consumer Rights Act.
Thank you for your help, and I truly hope you can step in and assist with this as you have with other sellers.
Best regards,
Pinned by community manager