So keeping this as short as possible.
A customer placed an order for a low value item (under £3) and the address is missing the house number and road. ( i checked on royal mail website)
they didnt reply to my messages through seller central asking them to confirm correct address, so i cancelled the order as undeliverable address.
This has counted towards my cancelation rate which isn’t the end of the world as it was 0%
Today the same customer has placed another order for an even cheaper item and again has used an incomplete address.
Am i right in thinking im not supposed to use there phone number to ring them?
I’m slightly concerned this is someone trying to damage my account.
any advice would be great.