We’ve received a violation report stating that a violation among our variation has been detected.
For context, our products are divided into variations that are categorized according to either their size or color.
The first violation sent prompted us to check our variations and there was a SKU which isn’t in it’s proper group.
After talks with Amazon Support, it was found that a department called Amazon Retail was a contributing factor to the transfer of a SKU to another variation which lead to improper variations.
We fixed everything and had everything in the proper variations. However when we appealed discussed that we were not the ones who moved stuff around but we fixed things to Amazons standards, Amazon kept on declining our appeal and still keeps it as a violation.
How can we fix this?