It’s Amazon being Amazon unfortunately.

My IPI has dropped to 391 due to COVID and i’ve been doing everything I can to avoid going below the 350 threshold, however, I’ve just received the same email that Amazon are changing the limit to 400 with immediate effect and I will have restrictions in Q3.

Hello,

I’m a french seller. My IPI has dropped from 431 to 388 in few weeks.

The warehouses have been closed in France for 1 month after a court decision. So, 80% of my inventory is out of stock. And I lost more than 80% of my sales. From 40 to 7 orders a day during this period (I’m a pan-european seller, so i continue to sell some products stored in other countries)

I noticed Amazon has changed the IPI threshold this week. 350 to 400. So, i’m very worried…
Even if I haven’t received the email yet

@Tinselworm , @FBA_UK : what is your new storage limit?

Thank you.

Mine has been changed to 400 too. I have 5.36% of my inventory stranded in France.

I can’t do anything about that.

They are now using the FBA in stock rate.

How does my FBA in-stock rate affect my IPI?

Your in-stock rate indicates how much value you’re getting out of your products by staying in stock on replenishable ASINs. For example, if you go out of stock on a popular product, your lost sales represent a missed opportunity to increase your IPI. However, short-term delays in restocking your replenishable ASINs will not result in IPI points being deducted for running out of stock. Over the long term, if you don’t replenish a popular product, the remainder of your inventory has low sales, or if your inventory is unproductive, your IPI score will be affected.

This is really annoying. I find I delete products when I run out of stock and then I get a return and it becomes stranded. It just creates more and more admin.

It wouldn’t be so bad if there was a way to delete a product on all 6 platforms. As it stands we have to go and delete a single product 6 times.

I have converted them to FBM. That is a quicker way but thanks for your reply.

Paul

I deleted hundreds of lines last night but it has had no impact on the instock measure.

This is highly infuriating and in my opinion very unfair and unreasonable of Amazon. Our IPI has fallen solely down to Amazon’s decision as of 16th March to stop fulfilling orders for products weighing 15kg. Here is their reply "I would like to inform you that our team has excluded the products which are heavier than 15 kg. Please note Team lift capabilities (handling ASINs heavier than 15 kg) have been turned off with respect to the “1 m social distance rule”. COVID - 19. Since the product weight is heavier than 15 kg for which our team have to send 2 Associates to handle the unit. Please note currently no customer shipment, transfer or removal order can be fulfilled and no new replenishment shipment should be created. Our team will let you know once they resume regular operations. "
Due to this for 2 months we have had 22% in stranded inventory which has caused our IPI to drop below 400. Amazon need to and should not take into account stranded inventory when calculating the IPI whilst they have this new rule in place.
If anyone else is in the same situation I urge you to reach our to FBA support.

We received an email on 14th May communicating the new threshold of 400. However that aside they need to adjust sellers IPI if it has been affected due to new Amazon policies brought in during COVID-19

I have now given up with email and made 3 phone calls.
The first chap had to keep going away to read the help pages as he didn’t really understand. He suggested I create a removal order for all the stranded stock in France. He said normally all that stock would be transhipped to a different warehouse!

The second lady spoke such bad English to had to keep spelling words out that I could not understand.

The third person said she did not really know much about it and could not get access to my account. She suggested I talk to their technical team. I asked her to put me through. She said they won’t speak to sellers.

I pay over £500k per year in fees and they treat sellers like this.