Perhaps I have missed something and forgive me if this has been discussed already on the forum but I have had this most recent response from a claim I have with Evri where in the past I have been able to claim from Evri. Has something changed in the last week? This seems to suggest there is a simple procedure in place from Amazon to claim for lost Parcels on missing deliveries from Evri when you use the buy shipping. Does this mean we will be able to recover the full cost of the item etc. Thoughts or a link to recent discussions on this would be interesting to me.
Thank you for getting in touch with your enquiry regarding parcel reference XXXXXXXX
I’m sorry to hear that you have experienced a problem with this delivery and I can appreciate how frustrating this situation must be for you and your recipient.
I can see that you purchased the shipping label for this parcel via Amazon. While your parcel was sent using the Evri network, Amazon are regarded as the carrier in this situation as they provided you with the shipping label. This means that any claims for parcels which have become lost, damaged or delivered late will need to go directly to them so they can discuss the appropriate next steps with you.
In turn, Amazon will get in touch with us on your behalf to discuss the matter.
If you need anything in the future, please contact your Evri Customer Service Team and we’ll be happy to help.