A while ago we decided to try Amazon’s Multi-Channel Fulfilment. In the past when we’ve had a holiday shutdown we’ve suspended our listings on Ebay, Etsy etc, but this time decided to keep them open and use MCF to fulfil orders using our FBA stock. After the first couple of days we had to stop doing this because of the six MCF orders we’d placed, Amazon had sent two wrong items!
What we found most surprising was that Amazon had sent another of our products instead, in fact a very similar product, the same size and colour, the only difference was the customers had ordered leather wallets but Amazon had instead sent two of our faux leather wallets. I’ll be honest I didn’t realise Amazon would store products by the same company side by side in their warehouses, I mean, this is obviously how we store them in our building, so unless we’re careful we can obviously make the same mistake, but (unlike us) surely Amazon use barcodes to pick an item, so how can they make that mistake? I did ask them that question but received a copy and paste reply (and a refund!)
We have another holiday shutdown looming soon and wondered if we have just been unlucky or have others also had poor fulfilment results from MCF.