Is Pan-European Program still working during COVID?



During current COVID situation -

Do you all know continue to ship to one country (for eg UK / Germany) and let Amazon Pan-European re-distribute to other countries eg Italy, Spain, France, Germany ?

We asked seller central and they mentioned that Pan-European program currently does not ship to the other european countries anymore and for any FBA shipments, we have shipped individually to each of the FBA warehouses in Italy, France, Germany and Spain.

Is it true ? Isn’t this creating a huge problem to all Pan-European sellers ? I didn’t see this announced in any announcements in Seller Central.

Appreciate your kind advice please. Thanks.