Is there a issue with feedback at the moment?


#61

We have noticed it too. We have also noticed that amazon are now refusing to remove negative feedback that falls within the criteria for removal i.e. negative feedback for FBA orders!


#63

@pudding_n_pie it’s not there, honestly


#64

I had exactly the same from a customer some days ago. I didn’t know then that there was a problem leaving feedback and assumed he had maybe clicked to leave a product review but what he wrote was about the seller and Amazon had rejected it. But I don’t know really and feel bad now that I didn’t realise there was an issue and that the only button available to the customer was to leave a product review.

I did open a case about the missing feedback buttons yesterday and got a reply from Seller Support this morning denying there was an issue as they had not heard about any problem from their technical side. I love the way they assume the seller must therefore be imagining things and ignore the fact one is trying to report a real issue.

Anyway, the buttons are back now on my own purchases and I did get left 1 feedback earlier.


#65

The ‘Leave seller feedback’ option has disappeared from all my purchase orders dating back to 10th June.


#66

I think the problem has been rectified, or at least for orders that are being placed now. There may be a couple of weeks where orders are missing the radio button for leave feedback and possibly won’t be retrospectively corrected.


#67

Be like that for well over a year “negative feedback for FBA orders” is not a criteria.
The feedback still has to meet the rules for removal FBA or not.


#68

Just received a Feedback this morning 1st one for 16 days.


#69

I’ve received two today - the first I’ve had since the beginning of July.


#70

Surely amazon sending out an incorrect item falls withing the violation…not according to amazon though!


#71

All my old orders (my purchases, not my sales) going back several months have had the feedback button restored, which wasn’t there a few days ago. However, any of your customers that couldn’t find it when they tried to leave feedback probably won’t try again