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Hello,

Amazon requested verification of my business establishment in the UK for VAT purposes. I am a non-UK resident, but my company is registered in the UK, and the company director is a UK resident.

I believe I meet the UK establishment criteria, and I have uploaded the requested documents multiple times, including:

Business registration proof (UK Companies House document)

Evidence of physical operations in the UK

ID proof of the UK resident director

Address proof of the UK resident director

Proof of the UK business bank account

Despite uploading these documents five times, I continue to receive the same rejection email:

“We reviewed your account and the information that you provided, and we have decided that you may not open a Selling on Amazon account. We leveraged a combination of automated means and expert human review to identify this issue and make this decision.”

There is no explanation of what criteria were not met, and the link provided does not clarify the issue. I also contacted an Account Health Specialist but received no helpful support.

I am requesting assistance to understand why my account is being rejected, despite submitting all the required documents and meeting the stated criteria. Could someone from Amazon Seller Support or Verification please clarify the reason for the rejection or guide me on what is still missing?

Thank you for your time and help.

Is anyone else finding raising a case and getting any useful help from Seller Support seems to be getting worse - they copy and paste standard replies that have nothing to do with what you've asked them?

Their chatbots or AI are clearly not up to the task of resolving issues in the way talking to a human might resolve it in one go without going over and over the same thing over again hoping that eventually you'll get a sensible reply.

At present it feels like sticking chimpanzees in front of a computer keyboard would have more chance of solving issues than relying on someone from Seller Support doing it!

@Seller_mIRnuhdx7l5sN@Seller_z3k8APxGfbQEK

Hi, I recently had an order which shipped out correctly with Evri and when they attempted to deliver, no one was in so it was returned to the depot. They tried 3 more times before they then returned it back to me. The buyer later left negative feedback out of the blue saying item wasn't delivered?? I don't get how this is my fault and why hey have left negative seller feedback? I'm a fairly new seller on Amazon so this feedback has caused my order defect rate to go above the target due to the small quantity of MFN orders that I do. I was wondering if anyone could help? Thank you

We have over 2000 listings and noticed on Amazon marketplace yesterday that some of them will be delivered 20-22 May, but some others will be delivered 20-23 May. Those with 20-23 May have disgusting red writing stating “Usually dispatched within 2 to 3 days” (I call it a sale prevention).

We have one shipping template for all of the listings (RM 2-3 days). Default Handling Time is set to 2 days, with a cut off time 3am. All listings have 2 days set individually in Handling time too. Automated handling time was activated by Amazon (AGAIN) yesterday, but I switched it off yesterday (AGAIN). Our listings this morning still don’t show this change and we have two different delivery dates across all of our listings. WHAT AM I MISSING???

Not something I was expecting but it seems this is happening.

Anyone else this morning having this happening to their orders? Pending orders shows zero yet new orders are going straight to unshipped status. Very odd?

Has anyone here had any problems with a "This page isn't working" message on seller central? Earlier, i went to transfer my account from sole trader to an LTD company and it showed the first page...but then crashed and now just gives me that message. I can't access any of the pages on there now. Cant change charge method, can't access the "Help" bit. I've contacted the main amazon site support, but they're saying to wait 24 hours. I have no faith this will be fixed. It also keeops telling me

" Invalid Charge Method

You must update your existing credit card information or add a new credit card to regain full access to this seller account.

View Charge Method"

I click to view the charge method... "This page isn't working"

I'm so defeated. I've just set everything up, paid for the account, business bank account everything... please someone help me.

It would be MUCH appreciated

I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.

A buyer named Janet Payne has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.

Instead, Amazon quietly refunds her. Every. Single. Time.

Here are just a few of her orders:

202-9518971-4398749

202-4264305-1225105

202-2093544-8173138

I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. Janet got to keep the product and the money. Again.

Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....

Then it got worse.

Another buyer — Michelle Sadd — began doing the exact same thing. Same product. Same excuse. Same refund.

We called her number to try to sort things out… and who picked up the phone? The same voice as Janet Payne. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.

So what did I do? I refunded Michelle myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.

And then... Amazon refunded Janet again. After everything. After all the evidence.

I asked for a refund reversal, for my ODR to be fixed, for help.

They said no.

They let her win.

They let me bleed.

And they don’t care.

I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.

I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.

If you know someone at Amazon who cares — show them this.

Because sellers like me are drowning in silence, and nobody is listening.

Amazon have suspended my account since March due to VAT UK Establishment. I live in the UK and I have submitted all documents that can ever be submitted. Yet Amazon is now saying I owe tax and asking me to make payment when I have not charged VAT on Amazon sales - I am below the VAT threshold in the UK. I have submitted information from .gov to Amazon. There is clarity in all the proofs I submitted. There is nobody to speak with.

Amazon representatives, please help.