I received a suspended notice over suspected brand listings.
The items are gone.The original chinese seller is gone.The asins are dead.
Their name was in the title.Though they were definately not a listed brand name and the adds were not locked or anything else.They are 100% generic items.
I removed the adds immediately as i did not want the hassle of dealing with a chinese seller.
The seller had none of these items for sale when i did list them and the seller did not report me or anything.It was just amazons bots I THINK ?? that gave me the suspected notice.
I have never had a genuine brand notice warning that i know of.Just these suspected.
I received these suspected a few months.3 of them.
i checked the forums at the time and it said lots of sellers were receiving them at the same time.
I remember some sellers saying they received 100’s of them.
The forums suggested ignoring them at the time.It’s new and it’s just the bots.This was 5 months ago approx i received them.
My account is basically perfect.100% fbk.All 0’s for all metrics.Not a single problem or mark against me.Nothing.Just this suspected stuff.
Things may have changed since these original forums.I don’t know.
I have been checking the forums for help and came up with this appeal.
Will it suffice.Be ok.I’m not good at this type of thing
Amazon Seller Performance Team,
Please find below an updated Plan of Action:
- After carefully reviewing my entire account.
- I have fully examined my listings and have come to the conclusion that the root cause of the complaint was a generic asin with a sellers name in the title.
- The product page for ASIN A B01DDE8DDA had the sellers name in the title.
- The product page for ASIN B B076LYH3XL had the sellers name in the title.
- The product page for ASIN C B0140TEQNS had the sellers name in the title.
Actions taken to resolve the complaints:
All listings, including the ones which received suspected intellectual property violations have been deleted permanently and will not be reactivated.
I have checked all my remaining inventory and discarded any asin that may be affected.
I have read and understood all Amazon Policies and agreements paying close attention to the ‘Prohibited Seller Activities and Actions Policy and ‘Anti-Counterfeiting Policy’ and will ensure I strictly abide by them.
Steps taken to prevent future complaints:
I have formulated and implemented the following plan of action in order to ensure that all the products i take into inventory and sell to customers are authentic and do not generate any future complaints.
Sourcing: To ensure the authenticity of the products i sell, I am sourcing products only from reputable manufacturers and wholesalers who are authorised by the brand owners.
Listings Quality Control:
a. I am monitoring the listings on a regular basis to ensure that they are always accurate and complete.
b. I am monitoring all the listings i create on Amazon, to make sure that the detail page rules and condition guidelines are always being met.
c. I have updated product description with additional details so that it is clear what the customer purchasing.
d. I have reviewed and will regularly monitor Amazon’s content guidelines for any changes to make sure I am operating within those guidelines.
Packaging & Shipping Quality Control:
a. I am examining each product before shipping, to make sure that the product and packaging is up to amazon standard.
I am monitoring customer returns and complaints on any products, as well as customer reviews on products i offer, as a quality control measure.
I am promptly providing replacement or refund in response to any customer complaints.
In future, any products that appear to create a poor customer experience will be withdrawn from inventory immediately.
I am providing excellent customer service and communication in order that each customer has a good shopping experience on Amazon and is satisfied with the products i offer.
I am looking forward to Amazon’s consideration to help me reinstate my account.
Thanks guys.All advice good or bad ie let me have it if i deserve it.All advice appreciated.Thanks