Ive had an a to z claim opened and unfortunately the case was quite complicated. Customer ordered 9 products and wished to send back 5 of them. We authorise and receive 2 items by courier. The next 2 weeks we receive another 3 by courier. Now 2 days ago we receive a further 4 by courier. Over the course of a month.
We were confused as they were sent to us in dribs and drabs, no communication and the purchase was on invoice so not yet paid, so from a refund aspect again unsure on how to proceed. Unsure how this worked I havent responded and now there is an a to z claim which im unsure on how to handle, shall I just get this customer refunded? and accept the claim? as im sure this will be detrimental to our account