Lets play a game

#1

bizarre
bizarre.jpg1415×886 505 KB

Ok, who can tell me the date this item was shipped (it’s not a trick question)

#2

P.S. this is an image I have sent to Amazon along with tracking etc etc

#3

Looks like it was shipped on the 17th January and then delivered a few days later in Jersey on the 20th. What am I missing?

#4

Same as me presumably as its in FBA part of the forum too

#5

You’re missing nothing, Amazon are however insisting it was sent 18th, how can that be possible when it is at the Parcelforce National Hub on Coventry on the 17th?

#6

Ah I’ve clicked the wrong forum :crazy_face:

#7

So is this a late despatch defect ?

#8

Which day did you actually mark it as despatched on the website? 17th or 18th?

#9

17th, tracking is automatically uploaded

They have now changed their story (yet again) saying that the Parcelforce website shows it was sent 18th, even though I have a screenshot proving otherwise.

It just gets more and more bizarre with Amazon, they are literally arguing black is white

#10

You need to explain what the actual issue is though
I’m presuming it’s late despatch ?!

#11

Yes late despatch, I really don’t know how Amazon think, how can they possible say it was sent on 18th when it is clearly 100% at the Parcelforce National hub on the 17th, I just don’t get it

#12

Presumably a glitch with the software used to update amazon meaning it was actually confirmed on 18th but backdated to 17th

Has it taken you over the limit ?

#13

No, not even close to the limit but it is a matter of principle, they can see it was sent 17th but refuse to budge, it seems they just cannot apply common sense.

#14

If it isn’t affecting your metrics negatively I’d let it go, whilst I understand it’s principle, I’m afraid Amazon wont know what ‘principle’ is and you’ll be getting worked up with no result :joy: