Our account has been deactivated, does this mean it is fully closed or can we still appeal? The Patent number doesn’t exist in the UK and is actually a Gas cylinder patent in the US.
My product is a massage wand.
We received the following policy warning:
We removed some of your listings because we received a report from a rights owner that they infringe the following patent(s):
– Patent number 6047865
The listings we removed are at the bottom of this message.
Why did this happen?
One or more of your listings may be infringing the intellectual property rights of others.
We’re here to help.
If you need help better understanding what is causing this, please search for “Intellectual Property Violations” in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/external/201361070).
How do I reactivate my listing?
To reactivate your listing you may provide one of the following:
- A letter of authorization or a licensing agreement from the manufacturer or Rights Owner demonstrating that your product sales are lawful to firstname.lastname@example.org. External links are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff.
Have your listings been removed in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
– Proof that you have never sold the reported product. We will investigate to determine if an error occurred.
– Explanation of why you were warned in error. We will investigate to determine if an error occurred.
What happens if I do not provide the requested information?
If we do not receive the requested information, your listings will remain inactive.
If you do not provide the information within 90 days, you will receive a request to remove the inventory associated with these listing per our removal policy (https://sellercentral-europe.amazon.com/gp/help/202000820). Failure to address this request can lead to destruction of your inventory.
Infringement type: 6047865
Complaint ID: 5295906902
You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?reftag=email_warn) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
I used the following template but the appeal was turned down, can anyone help me with the correct wording i should be using?