Listing Not Correct

#1

Hi everyone,

I just noticed something quite strange on my listing.

The price on my listing is not the one I have on my seller central and It appears some other company (WowBoxMe) is selling my product.
On the other hand, the listing says I have only 02 left in stock when in reality I have way more than that.

Does anybody know what`s happening?

Thanks
Warm Regards

Amazon

#2

The 02 quantity will be the Wowboxme stock

#3

Ok. Thanks

However, I still don`t understand why they appear as the seller instead of my company

#4

because that is how amazon works. Whatever the listing is for, WowBoxMe are proclaiming to also have stock of this to sell.

It is not your listing - anyone can in theory apply to any listing, though some listings can be blocked by the brand owners to new applications. Who wins the buy box then is a mix of price, shipping time, locality etc.

If you believe that WowBoxMe aren’t selling the product on the listing, there are means to report them, and if it is a product under your brand - you might want to look into Brand Registry as well.

#5

Thanks for your reply @osgood

What about the price?
WoxBoxMe is selling my product for £10.99 and my listing price is £11.16.
How does that work if somebody buys it? Will WoxBoxMe get my product for £11.16 and they in turn will sell it for £10.99?
I don`t understand the mechanics!

Please note that Mesa Foods is my own brand

Thanks

#6

Provided the customer clicks Add to Basket when WowBoxMe have the buy box - they will get a notification to ship that order.

They will receive £10.99 for the product minus any amazon fees. They will ship the product to the customer. You will not get anything.

There should be a box on the page that links to other sellers - where can find your offer for the same product.

#7

image
image.png408×652 52.3 KB

Click on that - you’ll find your offer.

#8

WowBoxMe are on that listing selling what are supposed to be a 1kg bag of Mesa Peanuts. If that is impossible because you don’t wholesale or distribute then they will be selling another brand instead of Mesa.

You could do a test purchase to see then report to Amazon along with images of what you have received, order number etc.

#9

If WowBoxMe has to ship the product, they will need to buy it from me. Hence, I will make a sale.
Is that correct?

#10

I found my offer, thanks.

However, from a customer point of view, they will always go for the cheaper option which is in this case WowBoxMe.

I still don`t understand how this thing works

Thanks

#11

Well in theory, if you are the only seller yes. But 1) you shouldn’t be fulfilling amazon orders from another amazon seller anyway, and 2) they’d be stupid to lose £1 on every sale.

Is your barcode from GS1? Its possible that WowBoxMe have added to the wrong listing of course. I only ask as it looks from camelcamelcamel like the barcode is incorrect.

#12

Thanks @Betsy

I`ll do a test purchase

#13

Hi @Betsy

Do you know how to open a complaint ticket with Amazon?

Thanks
Warm Regards

#14

can you block people from selling your product if you are the brand owner?

#15

I have same problem, we sell vodka if my price is not lowest it shows somebody else’s offer first even on my storefront that I paid for to be created

#16

If its your brand, your first question is where are they getting your product from I suppose.

However, if they’ve purchased from a valid supply chain, have the valid invoices, there’s not really a lot you can do.

If you believe the product to be counterfeit (and this could, for example include buying your vodka from a shop and selling it as new) you can perform a test buy and then report.