Hi, we received the below response from Amazon.
As per the email received, I understand that your concern is regarding Shipment ID: XXXXXXX wherein the shipment has not been delivered yet. Let me assist you.
In this regard, I have checked the latest tracking details in our internal tool wherein it is updated that “The package is being held for a future delivery date. We’ll attempt to deliver on the date requested.”
As I can see, you used partnered carrier to deliver these shipments, you need not to worry about the delivery of the items as the delay is because of COVID-19 pandemic and units will be delivered as soon as possible.
Further, please know that it takes up-to 14 days post of the delivery date to process the units and update them in your inventory and also to update the shipment status.
Waiting until 14 days (counted from the delivery date) would help ensure that the products in your shipment have had sufficient time to reach the appropriate fulfilment centre, including your products that need to be re-shipped to other locations in order to be closer to customers.
Please know that it’s very important to receive each and every unit of all the shipments of all the sellers which arrive there in order to avoid any future discrepancy.
If you still find any discrepancy in shipment contents after reconciliation date, you may request an investigation into missing or unexpected items in reconcile tab directly.
Please see the help page mentioned below for more information:
Reconcile your shipment