It’s a total joke.
"Dear UPS Customer,
Thank you for your response. I sincerely apologize for any frustration this situation has caused.
Please be advised that Amazon is a third party company that uses UPS as a courier. They will be the one to provide the information on when they want the parcel to be forwarded. Please be advised that UPS is not working with Amazon.
Again, we recommend that you contact them since they are the shipper and they have an agreement and contract with UPS. This is why we are following their instructions.
If you have any other concerns or questions, please let us know.
UPS Customer Support"
"Please arrange the delivery with ups, amazon is not rejecting any load if the carrier does not want to deliver to amazon please ask ups to return your parcels and select another carrier to deliver to amazon
Amazon Network Operations Centre (NOC)"
Both say I have to sort it. Both say I can’t sort it.
I can’t request them to be returned, delivered, or refunded.
UPS says they won’t move until Amazon tell them.
Amazon say it’s not even their job to request this (inexplicably)
Looking like ombudsman or legal action might be the only course of action, does anyone have any advice about that?