Amongst many other things I believe we are owed over £3,000 due to being charged an incorrect fee rate on a particular product and have had a case open with seller support since June with the constant ‘please be patient’ response. I have escalated to our premium support and 2 business development managers with no joy.
I have seen a few references to managing.director@amazon and jeff@amazon in previous posts and I understand it to be an escalation path for issues that remain unresolved. Is this the case and has anybody had any joy going down this path?
Any advice would be appreciated.