Messages via amazon marked as spam when arriving as email?
Hello,
Our email runs via Google apps, and since some time yesterday (25th Jan), Google has marked most messages from Amazon as spam and filed them in the ‘spam’ folder.
The reason Google that provides for this (as reported in gmail web interface) is:
“This message has a from address in marketplace.amazon.co.uk but has failed marketplace.amazon.co.uk’s required tests for authentication.”
If you normally get messages from amazon by email, rather than directly in Amazons messages system, make sure you check your spam folders more than usual
It looks like Amazon or Google have changed something to make this go wrong. Maybe related to the SPF rules that are used to check where email is coming from.
I’m pretty sure that I know which of these firms most of you would suspect of making a change that breaks something.
9 replies
Seller_MaCn7NvTI3GGw
This also started happening to us yesterday.
Seller_Va29Hc7J4wwqZ
Same issue started with us in last couple of days too.
Seller_1y9PYjveMaDoE
yea, GMail is sending all my Amazon customer enquiries, order cancellations to spam. But my actual customer order confirmations are coming through as normal.
Seller_0AzQ9sScbmgBx
I too noticed this. Has anyone got a workaround.?
It seems marking the message not as spam fixes the issue for a day but then reappears
Seller_Fdr3eS4YFoUKj
Download the Amazon seller app on your smart phone. You get a notification as soon as a message comes through. Works on all Amazon marketplaces. It’s a godsend.
Seller_KrwTibXsmpQm5
Go into your spam folder and mark the relevant messages as NOT SPAM.
This should rectify the problem.
Seller_0AzQ9sScbmgBx
This does work but only for that day, not the following.
Seller_TUZga5dEWVkqw
Yes this is happening to me too.
So does this mean that any reply we send to a customer’s enquiry gets sent to their spam… ?
Seller_ZnKdzqcpl6oo0
Our solution to this issue was to create a filter in the gmail web options make sure that messages from marketplace.amazon.co.uk were never sent to spam.
This meant that we can deal with them as we usually do, unlike manually marking messages as ‘not spam’ filters don’t expire.
Using the Amazon app also works, as does handling the messages directly in the messages section of seller central, but that’s not useful for us to handle the amount of customer messages we deal with.
I still don’t know what the actual cause of this problem is, but one thing that’s been pointed out to me is that some emails we received via amazon have hidden text in them which is a spammy thing to do:
In messages with formatting etc - at the bottom of the email, there is some boiler plate text, that ends with ‘We want you to buy with confidence anytime you purchase products on Amazon.co.uk. Learn more about Safe Online Shopping and our Safe Buying Guarantee.’
There is nothing else visible after this in the email, but actually there is then some white text, on the white background in square brackets:
[commMgrTok:tracking-code]
… obviously ‘tracking-code’ is different in every message.
I don’t think this is the actual cause of the ‘spam’ issue, but really - any good spam filtering system will see white text on a white background and think it’s a bit spammy.
