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Hi Amazon Team,

I received an official email from Amazon stating that I could obtain a free certificate through SupplierGATEWAY. However, when I clicked the link and followed the steps, I was asked to pay $70.

This is misleading — if the certificate is advertised as free, it should not redirect to a paid service. I went ahead and completed the process assuming Amazon would honor what was promised.

Please review this situation, as I believe many sellers may be confused or misled by this offer. Thank you for your time and support.

I am getting stuck in a never ending loop with Seller Support while trying to set up a new account and keep receiving this cookie cutter message, despite opening and reloading documents:

Hello, We have reviewed the documents that you provided, but we could not verify your identity based on the submitted documents. As a result, your account will remain inactive.Why is this happening?We cannot verify the document that you provided as a proof of identity because-- The date of birth that you entered in Seller Central when you registered your account does not match the date of birth in the identity document. Update the date of birth in Seller Central to match the date of birth in the identity document.To learn more about our requirements, go to "Global seller identity verification":

I’m at an impasse here and all information is correct. Of course, Amazons reply is “due to the sensitive nature we cannot share details” blah blah and am not getting anywhere. I have submitted all necessary and correct documents. So outside of someone disabling the autobot and getting a real person to look at it, I don’t see this going anywhere.

My top 2 ASINs were incorrectly classified as adult item.I've opened two cases and still has not been resolved for 7 days. I've lost lots of sales and impact my business very badly. It is evident that my product does not fall under the adult category, and I would appreciate your assistance in resolving this misclassification promptly.

Thank you for your support and time.

Case id: 17879023381

Case id: 17878203011

Hi everyone,

I'm having some issues with my seller account appeal. Our appeal submissions are being automatically rejected without a proper review, and we are at a loss here.

To provide some background, in July 2024, we mistakenly submitted a utility bill that wasn’t in primary contact name, but in his wife’s (along with her former husband’s name). we didn’t catch this mistake until recently, when we conducted a thorough review of account. However, only the very first submission was incorrect due to human error after that, on multiple occasions, we submitted the correct utility bills along with various additional documents.

Since then, w’ve been trying to correct this by submitting the correct documentation multiple times, but we’ve not received any feedback on what is going wrong. It feels frustrating when we know we’ve provided everything necessary to clear this up.

We really hoping someone from the Amazon team can take a closer look at our case. We recently opened a case (case id: 17879328581) with support and requested that they review our appeal, but our appeals are still being auto-rejected.

I am a seller since mid 2024

I only sell 5 asin which are 14oz stainless steel mugs, all products are not violating Amazon policies, and I only sell FBA and all products are packaged and branded with my brand.

I sell private label on Amazon with FBA shipping, no FBM, and my account is suspended for "illegal or fraudulent use"??? W*F

I am still losing money in business and just waiting for father's day to clear out inventory and get my money back, since I am a newbie the seasonal product selection is completely inappropriate and leads to poor sales.

And Amazon suspended my account before that time and I submitted all the necessary documents and Amazon has not responded anymore and has not reactivated my account.

It is really confusing and frustrating with this decision from Amazon. Now the sale season is over, and everything seems to be destroyed.

Can anyone help me?

I have never seen such a situation before. It is really infuriating. In the past this was the case From Amazon: “This item was delivered by Amazon and Amazon is responsible for the delivery experience.” Feedback will simply be deleted. And my ODR increases by 0.01 every week. I don't understand why this is.

I shipped inventory on April 4th, and it was received on April 10th. The items were not added to my inventory, and I was told to wait until June 15 before requesting an investigation. The shipment was closed, and the inventory was removed as inbound. I have a few cases in the help center, and I'm being asked for a packing slip. FBA sellers do not have a packing slip, a signed document, or anything else. The packing slip is printed and added to the box when mailed. I don't understand what or why we're asked for these documents. I've read all the previous comments and haven't read the results for these discussions. This is the first time I've had an issue since becoming an Amazon seller in August 2023. I didn't know if I needed to let it go. I make my products; I am the manufacturer. Amazon is asking for the same information from a buyer, who will have a packing slip, but the seller does not.

Wondering if anyone else has run into a buyer that gives instructions as part of his address, which he knows USPS can't accommodate. After first failed delivery attempt at his unsecured NYC apt. he immediately demanded I switch to another carrier (!), refund his money or DISPUTE. (Yes in all caps.) He refuses to contact USPS to schedule a second delivery or go to the post office. He has peppered me with the above demands daily and has already contacted amazon. My guess is that he gets amazon to give him a refund and then goes to the post office before the 15 days is up and collects the package. Sound familiar to anyone? How did you handle it?

I've never posted in the forums before, but posting here and tagging mods since they seem to be able to help in ways seller support can't.

I was approved for a brand on June 5 with a 1500 unit invoice from one of the largest (if not the largest) distributors in the country for this product type. Great, got all the units prepped and ordered more inventory, $25,000 worth.

Then this morning I get an email saying "we have implemented additional approval requirements" and I've been regated. The requirements, at least the ones that are public, are exactly the same as when I applied the first time.

I go to apply again and get insta-declined, almost certainly by the automated system, saying I have not provided any new or updated information. That would be fine if they would specify what additional information they need, but when I submit an application that meets the listed requirements, and then get back "this doesn't meet the requirements" without telling me what's missing, then I have no idea how to proceed.

Maybe a mod can take a look and tell me what they actually need? Again, I placed a $25,000 order for this brand based on trust that once Amazon has verified that I have legitimate products from a legitimate supply chain, that I'll be allowed to sell them. I wouldn't sink that much money into a gated brand, but I got approval, so I bought a 30-60 day supply. Regating without any information as to why is unacceptable when sellers are making huge financial decisions based on these brand approvals. I need, at the very least, more information so I can actually proceed, and start moving the massive amount of inventory I now have sitting in limbo.

Case ID's: 17910498331, 17857827551

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