Missing FBA Stock

#1

Sent 50 units
(Box 1 - Qty 16)
(Box 2 - Qty 17)
(Box 3 - Qty 17)

According to UPS all 3 boxes have been delivered.

Only 7 units have shown up in stock at FBA?

How do you speak to someone at Amazon about missing stock?

#2

Do you have the option to reconcile on the shipment ?

#3

Hi

Not sure what you mean?

#4

Go to the shipment and click on it , go to the contents tab and it will say - this shipment is eligible for investigation on x date

#5

And just how long has the shipment been in receiving? If it’s only just started, it can take a while for all units to actually be received.

#6

Hi Neil

They have had the parcels for a week or so.

Only 7 were put in to stock which is strange as they were boxed in;

(Box 1 - Qty 16)
(Box 2 - Qty 17)
(Box 3 - Qty 17)

#7

they are probably still unloading then
did you check the reconcile date ? its usually a month or so after delivery

#8

Hello @Thompson_Electrical,

On the below help page you can find more infomration on Reconcile Your Shipment.
https://sellercentral.amazon.co.uk/help/hub/reference/201214140

Regards
Nickolas

#9

Hi Nickolas

Thanks for the link.

So we sent 50 units

(Box 1 - Qty 16)
(Box 2 - Qty 17)
(Box 3 - Qty 17)

You have booked in 8 units
42 are Discrepancy

How is it possible to have 42 unit in discrepancy? when all 50 were sent with the same barcode on?

#10

Did you check the reconcile date

#11

Hi Thompson,

When you go onto Inventory > Shipments.

Does the shipment your look at look like this?

11
11.png1025×43 8.1 KB

Or does it look like this?

22
22.png1009×37 8.97 KB

and if it looks like the first picture… and you go into the shipment onto the contents page, does the item look like this?

33

or this?

44

#12

Top picture

#13

Investigation complete and closed - no option to reconcile?!

Can you screenshot it

#14

Removed by MOD_ Nickolas - PI on the screenshot

#15

You’ll need to get the BOL from UPS and open a case with SS and if no joy there, escalate to MD

#16

i see they are quite small, by any chance did you have these in a plastic bag packed in sets of 5 or 6? expecting them to be opened on amazons side for them to scan?

#17

They are individually packed.
Size wise they are around 150mm diameter

#18

Individually labelled - loose in the box ?

#19

(Box 1 - Qty 16)
(Box 2 - Qty 17)
(Box 3 - Qty 17)

#20

Yes Individually labelled loose in the box