Hi i just got the below email and never got an email saying they needed any info but now saying they are disposing of stock
How do i know what stock they are disposing of ?
I just saw the responsible person dashboard and not many in there are fba listings so very confused
Any help would be appreciated
Missing Responsible Person information: removal of your non-compliant inventory
We are writing to let you know we are removing inventory of one or more of your products via bulk disposal. These are products that have been removed from sale on Amazon’s store.
This is because you did not declare your Responsible Person information to Amazon within 30 days of receiving an enforcement notification and did not remove your non-compliant inventory within 60 days of receiving the notification, per the Business Solutions Agreement.
Why is this happening?
Under the EU Market Surveillance Regulation, if you sell CE-marked products that are manufactured outside of the EU, your products are required to have a Responsible Person in the EU and need to be labeled with the Responsible Person information. To sell CE-marked products in Amazon’s EU stores, you must also provide your Responsible Person information to Amazon via the Responsible Person Dashboard.
What actions do I need to take?
CE-marked items that have already been removed from sale on Amazon’s store cannot be made sellable or be returned, as bulk disposal is in progress.
To avoid the removal of your inventory, upload your Responsible Person information on the Responsible Person Dashboard within the first 30 days after receiving an enforcement notification. For step-by-step guidance, go to the user guide for the Responsible Person dashboard:
If, in the future, you want Amazon to return unfulfillable inventory to you rather than disposing of it, you will need to specify your preferred inventory removal method. For more information, go to the “Remove inventory automatically” help page:
Until you make this change, we will continue to dispose of unfulfillable inventory per the Business Solutions Agreement.
If you believe you have set up automated returns, go to “Inventory Amazon Fulfils” (https://sellercentral-europe.amazon.com/inventoryplanning/manageinventoryhealth) to check your removal settings. If your settings have not been registered, follow the steps on the “Remove inventory automatically” help page linked above to update them.
Was there an error?
If you believe you have followed all the required steps but you still need support, please contact Selling Partner Support.
As a seller, you are responsible for the products you list on Amazon, and for complying with our policies and all applicable laws.
- Amazon Services Europe Business Solutions Agreement: https://sellercentral-europe.amazon.com/gp/help/G201190440
- Responsible Person Dashboard: https://sellercentral-europe.amazon.com/cross-border-compliance/responsible-person
- Responsible Person Dashboard help page: https://sellercentral-europe.amazon.com/gp/help/GF42PAA8YW4NCDVE
- Responsible Person requirement for CE-marked products: https://sellercentral-europe.amazon.com/gp/help/GSDP2QRYVQ5SUFLE
The Amazon Services Europe team