Missing Responsible Person information: removal of your non-compliant inventory

#22

Hey everyone,

I am still looking into this, have any of you received any updates? Adding to that, were there any orders that you received where you shipped to the EU? Or do you have any old stock in EU FC’s?

Regards,
Winston

#23

No updates, but now 91 items showing as ‘Pending’ on the RP dashboard, but ‘Rejected’ in the list, so can’t be appealed. All the rest have disappeared.

Only via the .co.uk site

None, and never have. We do not export, and never have.

#24

I have not heard anything more. I have given up with Seller Support. I can not make them understand the question so I have let the case time out.

I have received no notification that any stock has been destroyed.

I have had a load of new ASIN that have appeared on the dashboard. I only sell these lines in the UK and have not sent any stock to the EU. I am a bit worried you will destroy the stock I have in the UK.

Thanks

#25

@Winston_Amazon

I am still in conversation with Seller support on this.

I did get a DM from @Paolo_Amazon but they didn’t reply.

In the most recent reply. They told me how much they sympathised with the situation and then told me they could not tell me which ASIN had been destroyed until I provided the ASIN.

#26

We currently still have 93 of these (none of which require an RP).
The ‘Appeal’ system used to ask you for info on why you were appealing, now it’s just a button that flags it for an appeal, without being able to provide any additional information.

Those 93 have been sat in the list for ages because the appeal was rejected, and are now showing as ‘Past Due’ and there’s no way to appeal them again.

These are all also just variations of other items that have already been accepted and removed from the list (i.e. same item, different size)

#27

Dear Sellers,

Apologies for the delay in our response.

According to the “Market Surveillance Regulation (EU) 2019/1020” if you are located in the UK, your CE marked products are required to have a Responsible Person in the EU to sell your items in the EU territory.

Does the EU Market Surveillance Regulation apply in the UK? If you are located in the UK and you do not ship your inventory to the EU member states, Northern Ireland, Iceland, Liechtenstein, or Norway, then the EU Market Surveillance Regulation does not apply. In detail, the EU Market Surveillance Regulation does not apply in Great Britain (England, Scotland, and Wales). However, it applies in Northern Ireland, under the Northern Ireland Protocol. Therefore, you are required to appoint a Responsible Person for sales in Northern Ireland, as you would be for sales in the EU. If you are a brand owner based in Northern Ireland, it may be possible to appoint yourself, or another entity based in Northern Ireland, as a Responsible Person.

Therefore, we will ask you to check the listings on your Responsible Person dashboard, to see if said listings are sold in the EU or Northern Ireland, this will also include previous listings.

If this is not the case, or if you have other questions in regards to this issue then please update this thread so we can escalate further.

Winston

#28

Unfortunately your reply is just a standard Seller Support cut and paste answer.

It does not address any of the issues I and other sellers have raised.

I want to know what stock has been destroyed.

#29

The products in question are NOT CE marked. They are requesting Responsible Person information for products that the CE marking does not apply to.

So, since FBA will always be available for dispatch to Northern Ireland, every seller using FBA even if solely on the amazon.co.uk platform (and solely based in GB) would require an EU-Based Responsible Person to be appointed to sell on .co.uk?

So, as above, this would be ANY / ALL FBA sales / inventory on the .co.uk site?

Ignoring the ‘potential’ new NI Protocol deal…
Unless Amazon are going to allow the blocking of FBA sales to NI, then what you’re actually saying is that "there is no way a UK seller can sell on .co.uk without having an EU Responsible person."

Note: The products ‘OverDue’ in our RP dashboard are still the same, and still do not require a CE mark.

#30

@Singularity
Did you ever get this resolved please?
I am now in the exact same situation. Stock listed as defective, products in Responsible Person dashbaord which are not/do not need to be CE marked, appeal rejected. 5 days and no response from Amazon.

@Winston_Amazon
@Jessica
@Maja_Amazon
@Julia_Amazon
Are you able to help please?

I really am at a loss of what to do to get these products out of defective / not listed in the RP dashboard so it doesn’t happen again.

Last Shipment ID:
FBA15GQ1G7LB

This list of FNSKUs are on Case ID:
8495964452

Thank you

#31

Nope… Still the same 93 items sat in the RP dashboard showing as ‘Rejected’, however they are still on sale.

#32

That’s ‘lucky’ then as my 200+ are listed as defective and not available for sale.
It’s certainly an issue with products “trapped” in the RP dashboard which do not require CE Marks and Amazon thinks they do.
Surely it’s a simple job to check / remove them from the dashboard

#33

I now finally have an answer…
My listing has a claim to UPF50+ rating nothing to do with CE mark though.
I’ve asked if I just upload the test report will it release the ASINs from RP dashboard - we’ll see

#34

Any developments @NVC?