Mistake during shipment creation
I was creating my first shipment and I make a mistake. Now the product is going to be sent to the wrong fulfillment center. Is there any way I can delete that shipment and re-do the process again?
5 replies
Seller_hC0hNVDuILaKO
Does it matter which centre Amazon asked you to send to?
Better to have one destination than that Amazon ask you to split your shipment surely.
Seller_EHYOwAkoZV3Hb
What mistake have you made?
And what do you mean “wrong fulfilment centre”? Did you pack the wrong items in the boxes? As you don’t choose the FC yourself, it can never be the wrong FC unless the system has told to send different items to different FCs due to size etc and you have already packed the boxes.
If you haven’t completed the shipment, there is an option at the bottom to “Delete Shipment”. You can then restart it.
If you have already completed the shipment, go into the shipment and at the bottom, there is a “Cancel Shipment” option.
If you are using UPS for the shipment and already had the labels issued, you need to cancel the shipment within 24 hours otherwise you will be charged, whether you send the goods or not.
Does this answer your query?
Seller_kQD6wTbu8P7uv
Thank you for response and feedback. I have left it too late so I am now waiting for goods to arrive at the designated FC then try to resolve. The actual issue is that when creating shipment, I entered weight of 15kg for unit weight instead of 120grams. So inventory triggered for oversized goods. I thought I was entering the weight of the carton/case.
Seller_kQD6wTbu8P7uv
Thank you so much I will do that now.
