Hi Guys. I know Amazon can be a frustrating place but my head is spinning as I cannot seem to get any kind of human being to look at our appeals. I am assuming a human isn't looking at our appeals as any human being would understand.

We had an Inauthentic complaint on a size variant ASIN which is a product that is handmade by us. I mean it's literally made by us and has been for 7 years. There is no possible way it can be Inauthentic in the first place. I have now done multiple appeals including giving links to our trademark and registered design of the actual product. I have on the last submission even included invoices for the material used in handmaking the final product. The response within 10 minutes after 2 hours compiling the appeal is that the invoices do not state the ASIN.

I find it very difficult not to swear. How on earth can the invoice show the ASIN when we hand make the product. I mean it's absolute lunacy.

We have been selling for 10 years and I find these times very difficult to stomach. I just don't even know how I can say anything else to them.

Please help me not lose my mind.

Thank You. Sophie

OK,

August 2025 will be the 3rd anniversary of when we first reported this issue.

Seller Fufilled Prime Weekend Settings,

A seller (enrolled in SFP) has to set a collection time for Amazon Shipping, DPD, RoyalMail and EVRI on a Sunday and/or a Saturday (which ever day is their active weekend working day(s) ).

There is no option to set NO PICKUP for these services even if the seller does not use them. (this function was present before August 2022 - but removed as part of the "improvement")

The issue is that if a seller wants to use Royal Mail & Amazon Shipping Mon-Fri, and Amazon Shipping on a Sunday

there is no way of setting it

the result is that we only have Amazon Shipping set as a delivery option on our shipping templates - ideally we would also have RoyalMail but as we cant block Sunday from RoyalMail we cannot include them as an option.

And we have a support case running now for 18 months, they managed to "delete" the earlier one.

Oh and the technical team - say it is working as intended (so not working then!)

@Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM

Hello everyone!

I need all the help I can get, to resolve a situation....

I have been sold on Amazon over 10 years however all my EU accounts were deactivated in 2017. I have not actively used any of my seller accounts since 2017.

Fast Forward to nowerdays I'm starting a small business and thought of reformulating and changing the image of my seller's account and would like to restore it to sell on Amazon Handmade (item's entirely diferent and not even remotely similar to the item's sold in 2017).

I've requested the reactivation of the account and explained exactly this and more than I am sure that legally all and each of the reasons that led to the deactivation of the account in 2017 have expired and are currently not applicable

I've also requested the reactivation of my accounts from the USA and Canada which are already restored and took less than two days to be restored and approved to sell in the category of handmade products but in my accounts from EU they do not restore my account.

I was told that in all cases "We do not have enough information to remove the violation at this time" after explaining in the information submission that it was only possible to access notifications until 2023 and asked "What is needed to restore the seller's account?" in the following steps of the reactivation just tell me to consult the performance notifications (y ha de 2017)

I have also tried to close the accounts but it is not possible and the messageis that my accounts are blocked.

What to do in my case?

Thanks for the help

HI, I had an A-to-z Guarantee claim this morning. For no reason. Buyer never contacted me asking for a refund or a replacement. So it Just happened out of the Blue for some reason.

It said on my account health page because of the A-to-z Guarantee Claim "Your seller-fulfilled offers are at risk of deactivation"

Although Luckily there was "No Negative Feedback on my profile store front"

This "A-to-Z Guarantee Claim" Has had a massive effect my Amazon Seller Account Health. I have been doing ever so well in the last past couple of weeks until this one has happened. Now Amazon Refunded The Buyer without proper investigating it before hand' and Now I lost out. I am not happy at all. Can anyone help me to resolve the issue in this matter.