I am a new seller and made some mistakes in the appeal process. I’ll explain what happened in detail:
At first I did not understand the reason for my suspension. I used my first two appeals to request more information as to why I had been suspended. No luck, for both of these I recieved back a generic response letter. Since I had no way to know what I was suspended for I wrote an appeal based on my best guess about what the suspension was for. Since I guessed incorrectlyt obviously this also failed. I did this another time thinking that I now had figured out the reason for my suspension but I had not. Again this appeal failed.
I then found out that you could request for support with appeals and an got an amazon support member to call me. The issue was an honest mistake as a new seller and now that I understood the reason for the suspension I wrote an appropriate appeal which properly addresses the issue. The problem now though is that my appeals are not being reviewed.
After a week of the no response I requested another call with amazon support to ask what was going on. The support staff member told me that I hadn’t submitted another appeal!?! I told her that I had. She told me to try submitting an appeal though the open case method to amazon support and I did that.
At the time I thought perhaps I had submitted my appeal incorrectly. However it has now been over a month since any response to my appeals. I am sure that my account must have been blacklisted or something because of the first few bad appeals that I had sent. So now that my last appeal actually addresses the issue, noone will review it.
What can I do at this point? Its a very straightforward problem. I made a few bad appeal attempts because I was naive. I’ve now learnt what I should have done and wrote a good appeal but it won’t be reviewed. If I could just speak to someone on the phone I could explain, but my amazon support cases are being closed often without responses, and when I do get responses the person clearly hasnt understood the issue and has given a useless response. I’ve asked specifically to speak to someone on the phone in one case and this was just closed without a response.
What can I do? I have just invested a lot of money to design my own product and amazon was supposed to be how I launch my business. Now I am worried I will lose my account over such a silly trivial mistake. I did mess up by naively sending in my first few appeals but the way amazon is making it impossible to get a response just seems so unprofessional. It’s not fair