My customers order is still showing lost in transit when its been delivered


#1

My customer has contacted me to say when she looks at her ‘My Orders’ …the item she bought from me was still showing as 'possibly lost in transit ’

She was kind to alert me to this as she loved my product but this status prevented her from puting a review on for my product as the status should show as ‘Delivered’ before a review can be put on.

I read some other seller’s posts on this subject and it appears , if you purchase your shipping outwith Amazon and then update Amazon with the tracking number …Amazon’s systems don’t reconcile the tracking number , hence my customers orders will all show as ‘not delivered’ …and no reviews for me .

Has anyone else come across this and is there a resolution?

I have raised a case with Amazon …however they are asking for a screen shot …which i dont have and i dont want to ask my customer to do this and goodness knows if it will be accepted by Amazon and if i’ll be able to pass it on.

Thanks

Karen


#2

Good morning @ Karewatt

Hope you are having a nice start of the day :slight_smile:

I want to check if you have managed to resolve this issue and if you need support from my side?

Respectfully,

Julia.