I am a new seller on Amazon. I design and manufacture my own 3D Printed products. I have had reasonable success selling these on Etsy, so I thought the next natural progression for me was to try Amazon.
Due to the nature of 3D Printing, I thought FBA would be the best option where I could print out the products in advance and have them available for immediate despatch by Amazon.
I duly printed out 150 products (50 of each colour) totalling nearly 700 hours of print time. I purchased barcodes and read up on the FBA requirement for sending products in that needed no further processing.
I sent the 3 boxes on 10th January. All boxes were in Receiving state by 17th Jan (1 of the boxes got sent to a different fulfilment centre due to me inputting incorrect dimension units).
The products in this box have been received and shows the correct quantity.
However, the other 2 boxes only show that 50 of the units have been located. At the end of last week I got an email from Amazon saying that one of the boxes had been lost and that they were going to reimburse me.
Amazon have offered me a reimbursement rate of 57p per item, even though the price of each is set at £11.49.
I am absolutely flabbergasted (not to say extemely angry) that they seem to have screwed my first order up so much. I find it hard to believe that a company such as Amazon, who do this sort of thing every day, have been so incompetent. How can they lose a box in their fulfilment centre?
However, what is really infuriating is that I cannot seem to get hold of anyone in any authority who can help me with this or even explain what is going on. I want to ask how they have misplaced my products that have been received. I also want to ask them why they have only given me a reimbursement value of 57p. Each item costs me £1.70 in filament cost and 60p in other component costs, not to mention over 3 hours over print time.
Does anyone have any advice on how I can resolve this issue? Anyone been in a similar situation? Were you able to speak to anyone? I feel completely deflated and let down by what seems to be total ineptitude and a failure by Amazon to take responsibility