Please can you help!
We recently received a policy warning from Germany for the following product ASIN: B07KXHDCVF
The product are sourced from all four accredited TP-Link UK distributors.
The product is branded with a TP-Link logo and according to Amazon.de I believe the right owner is a company called Lumitech. Only just found out. We were given a email address to contact Lumitech however the email address provided by Amazon.de is coming as message undelivered.
We are registered TP-Link partner since 2017 could someone help find some contact details, if any of you have any advice with regards to how to tackle it please also advise.
Respond to Amazon, indicate that Lumitech have no rights over the product and you believe they have submitted this in error.
Submit invoices with this and if possible a letter of authorisation from TP-Link.
Amazon are not necessarily saying you aren’t allowed to sell TP-Link, they might be saying that this product is breaching Lumitech’s IPs/patents.
If you really want to contact Lumitech about this, their parent company’s website is:
This is more likely to be a slower process as the majority of larger companies like this tend use 3rd party companies to protect their IPs and as a result it can take weeks or months for them to get claims withdrawn.
Can probably give more precise advise if you paste the original policy warning email/message here, especially if it has the patent numbers on it.
How can I reactivate my offer?
To reactivate your offer, you can send in the following documents:
A power of attorney or license agreement from the manufacturer or rights holder stating that the sale of your products is lawful. External links are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png and .tiff.
How do I send this information?
In the “Compliance with product guidelines” section under “Seller performance” (https://sellercentral-europe.amazon.com/performance/dashboard) go to “Complaints received for intellectual property rights violations” and look for the deactivation record for this product offering . Click the “Request” button next to the deactivation record from an offer to provide the information needed to reactivate your offer.
Have your offers been incorrectly removed?
If you have never sold or offered the product, please let us know.
If you believe that the rights holder made a mistake sending the notification, please contact the rights owner and ask them to revoke the notification. To withdraw the complaint, the rights holder must send the revocation to firstname.lastname@example.org or use the revocation function in the Amazon trademark registration.
These are the contact details of the rights holder:
We can only accept a revocation if the rights holder clearly states that he has made a mistake. If there is any other reason, please explain why you were mistakenly warned. We will then investigate the matter.
What happens if I don’t send the requested information?
If we do not receive the requested information, your offers will remain inactive.
Types of complaints: EP 2188851 B1
Complaint number: 6135873132
I would appeal the removal on the basis that the item should not have been removed, mention that the patent indicated does not apply to your product and that it was issued in error. It’s worth explaining that you believe it applies to one of the other products in the same variation and you believe this is where the error originated (leave this bit out if you also sell the other variants).
Just to let you know I have received a response from the complainer. I have managed to get hold of them via Linkedin What I am gathering if I am correct they are in dispute with TP-Link because TP-Link doesn’t want to acknowledge their complaint they are taking it on retailers instead.
“Dear Mr Bigord, Thank you so much for wanting to get in touch. But basically you got the right e-mail address. Nico.Tasch@lumitech.com should work normally. Did you possibly mistype your e-mail address? It would be easier if you contacted me there, then I could explain the complaint in more detail with documents. In summary I can tell you the following: We are a company from Austria, which has been known for light innovations for 20 years. For this reason we also have to protect our patents, because otherwise there would be severe restrictions on competition. Our flagship technology is the so-called “Pi-LED” technology. This is a technology that can ideally control the daily rhythm of the day by using red, blue, green and white LEDs. This technology is in great demand in many areas and is also suitable. As in stores, home use, hospitals etc. We have clearly patented this technology and have already signed deals with the largest in the industry such as Osram, Philips, SSC etc. That’s why our standard research also brought us to the attention of the TP-Link product, and we had it analyzed in detail by our in-house experts and were able to determine an infringement. Normally, we would not have the products removed directly from Amazon and other suppliers, but would seek a direct discussion with the manufacturer. Of course, we have tried this with TP-Link, but they have so far ignored us in cold blood. So in this case we unfortunately had no other choice. I’m sorry that it probably caused problems with them as well, but I can promise you that I would have preferred the other way as well. Best regards”
Hello! just to confirm they have accepted my appeal and they have remove the policy warning.
Now they have raised another Policy violation for this product B000MDXM8M … I am not sure this a robot thing, perhaps it’s picking it as pornographic product
Strange, maybe they think you’re selling military vehicles/missiles?
You should have got an email which indicates a reason for it being removed (or it could just say it breaks amazon policies without being specific)
You would have to contact seller support to find out why it got removed.
Yes they have all been deleted since… I haven’t relisted items since. Despite that I received another email yesterday asking me to provide proof of its Authenticity. Since the item has been removed and the link which they are asking to load document no longer exist, how do they want me to provide this information.
Its like Whac-A-Mole at the moment all my european accounts have these violation warning for various products. This sounds like harassment literarily.
– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights.
Has your listing been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
– How your listing(s) have not violated the brand’s intellectual property.
What happens if I do not send the requested information?
If we do not receive the requested information, the listing will remain removed and your account could be deactivated.
Complaint ID: XXXXXXX
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to email@example.com.
You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Unfortunately that’s the worst thing you can do, there’s very little chance of you getting them reinstated now.
The notifications always tell you to delete the listing but if you do that you remove almost all chances of appealing the violation.
hahaha!!! Yeah I can see it is still there, they have told me it would take up to 3 days to be removed… I am thinking of closing all my Europeans accounts so much hard work keeping tabs of these policies. The problem is I have done this to two other items which where flagged in Spain, France and Germany. nearly £1500 intake is not really worth the stress.