What reason are DPD giving not to do the collection?
Your not somewhere out in the sticks are you?

Originally they said it was due to the Christmas capacity and that they would review in January but now they won’t give a reason.
We have DPD deliver to us several times a week so we know the driver well and he says the depot are not busy and his van is empty.

@Picture_Frames_UK_LT it sounds like you will end up sending all the awkward shape parcels with DPD if too big for Amazon Shipping. DPD like small parcels, as most hubs are automated they need to keep the mix between large and standard size parcels small. Our contract with DPD allows approx. 15% over size (more than 60cm but less than 1.2m). We just have to be careful with sizes and have re-designed several of our products to fit within the Amazon Shipping size guidelines.

If you struggle with DPD maybe try Yodel as they are an approved carrier and we use them for out of area or when the shipping site shows ‘misses expected delivery’.

Hi
Thanks for all this advice everyone.
I’ll work through all your ideas and see which will work best for us.

Many thanks.

I would be tempted to use DHL, no hassle no matter how large your items

Hi, We keep getting drop in shipping on our SFP for areas where buy shipping from Amazon is not available. Mainly for BT+Jersey+Highland postcodes. We cant block these postcodes, and we have no option but to fulfil using our own DPD account. This is effecting our metrics weekly and is creating major issues.

We had issues with DPD, and spoke to our account manager, and got this sorted.

what about booking DPD drop off via Parcel2Go ? in addition to the Parcel2Go tracking the label will have the actual DPD number on it so should comply with the DPD restriction on prime shipping

OP is using DPD via Amazon but unable to get DPD to collect from my understanding. If that is not the case, then OP really need to kick DPD.

You need to alter the postcodes from which you accept PRIME 1-day and 2-day orders.

Preferred carriers - so for example we chose only DPD UK, which meant all orders from places like Northern Ireland are standard shipping, and then we can use any approved courier (there is a list, but includes, Hermes, DHL, Yodel, Parcelforce, Royal Mail, etc).

If you choose only Amazon Shipping, then that should mean all postcodes they do not cover you will be ok for

If due to size of parcel, then you should not be choosing PRIME as an option, or you need to have DPD, or Royal Mail set up to take those parcels. Sell those as non Prime and then you can ship using any courier

For DPD issues Number: 0121 336 4900 Option 2 - I’ve email addresses as well, but the Amazon Manager should have given you those if you passed everything to use DPD

Buy Shipping:
DPD = charged by amazon from your seller balance
Royal Mail= charged by Royal Mail with the rates you have negotiated, can be on 7, 14 or 28 day terms

Amazon logistics: Separate to buy shipping, ship.amazon.com is where these are purchased and is either credit based or from your seller central balance, similar to DPD.

To get DPD to get sort your collection, call the main office in Birmingham, ask for the amazon department, Richard or Jas. They will liaise with your depot to sort your collection