I’m reaching out to find out who I can contact regarding the recent emails Amazon has sent to customers about a manufacturer recall on a power bank.

The recall was issued voluntarily by the manufacturer due to a few isolated cases in the USA. It appears Amazon has removed these products from its platform and sent emails to all customers who ordered them in the past five years.

Unfortunately, this has led to a lot of confusion. Many customers, some who no longer have the product are now contacting us for replacements. As a seller, we are not handling the recall. It is being dealt with directly by the manufacturer.

What’s also concerning is that the email does not clearly state that the recall only affects units produced before or during 2023. As a result, we’re receiving a high volume of messages from customers who recently purchased unaffected units. Some even claim their power bank caught fire but are unable to provide any evidence and asking for

This situation is becoming unmanageable, and we are trying to direct customers to the appropriate channels. Could you please advise which department sent out the original communication, or who we can speak to about updating the message content? Ideally, future emails should direct customers to the manufacturer’s website to process any recall claims. Sorry I cannot disclose brand name here, happy to give it to the seller support contact.

Thanks in advance for your help.

A couple of weeks ago Amazon set up the NEW Automated Handling Time system on my account. I didn't receive any emails about it and didn't find out about it until I saw in the left corner of my seller account that my late dispatch rate had increased. I immediately went in to check my shipping settings to find Amazon had set up the automated handling time to one day. For the last 5+ years I've been set to 2 days. I changed it back to 2 days.

I spoke to Account Health who explained what had happened and said to raise it with Seller Support (groan) who would remove the threat on my account.

I've now spent nearly a week receiving accusations from Amazon claiming that I had made the change to 1 day delivery, or I had allowed someone on my account to make the change. I've been threatened to have my inventory made inactive. I've emailed over and over again stating that the change was by Amazon and as soon as I saw it I changed it back. I am now receiving garbled messages from Amazon which make no sense at all, and now stating that I have to do a questionnaire about the late delivery or my account will be taken down.

Where do I go next? I will not be accused by Amazon of sending out late deliveries when it was Amazon that changed my shipping settings. Account Health agree and sent in a report but Seller Support don't bother to actually look at evidence or any of the screenshots I have sent them, its just copy and paste. I need someone at Amazon Seller Support to take some responsibility and look into my account - hopefully someone with an ounce of knowledge will finally actually step in.

Hi,

I’ve been trying to create a variation listing for a line of products that are similar in function but differ in design. Each individual product listing was previously uploaded successfully and displays its own set of images correctly.

However, when I create the variation listing, although the variations are generated as expected, all of them display the same main image. This is obviously problematic, as buyers can't see the different designs and are likely to choose the wrong product.

I’ve contacted Amazon Seller Support multiple times, but the responses I’m receiving are generic and haven’t resolved the issue. I’ve used the same method for creating other variation listings in the past without any problems, so I’m unsure why this particular case is proving so difficult.

It's been over two weeks now without a solution, and I'm finding it incredibly frustrating. Is there anyone who can assist or suggest a way to escalate this and get a clear, actionable answer?

ASIN B0FBK7DJ79

Any help would be greatly appreciated.

Hi everyone,

I launched my A5 notebook on Amazon three weeks ago, but so far I’ve only had 2 sales. I’m trying to figure out if this is normal for a new product in a competitive category or if I might be missing something important.

Here are a few details:

It’s a lined A5 notebook with a unique cover design.

I’m currently using FBA.

ASIN: B0DZXMQLBG

I’ve optimized the title, bullet points, and description with keywords.

I run some Amazon ads.

Is this kind of slow start typical for new stationery products?

Also, what are the best strategies to boost early sales and visibility (e.g., PPC, pricing, promotions)?

Any feedback or suggestions from your experience would be greatly appreciated.

Thanks in advance!

SeaBell AAA