I was wondering if anyone can help me please:
I have had "Product Condition Complaints (Used Item Sold as New) notification from Amazon a month a ago where Amazon blocked one of my asin and asked for POA. I have appealed against it and received following reply:
We reviewed the information you provided and decided that you may continue to offer these items on Amazon:
If you have problems reinstating these items, you may have stranded inventory. Learn how to fix listing errors in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/201436600).Please follow the steps described in your plan of action to resolve and prevent future complaints about your listings.
so I went to my account Seller Central >>> Performance >>> Account Health >>> Product Condition Customer Complaint and clicked (RELIST) where it says (NEXT STEP) and the asin was successfully relisted.
On Account Health >> Product Condition Complaints section, number of complaints Rate was (1) but after couple of days I have noticed that after re-listing, Product Condition Complaint Rate in account Health section which cover 180 days also disappeared.
Sadly last week I have received another Product Condition Complaints (Used Item Sold as New) from another buyer and I have followed the same procedure and received following reply from Amazon:
We appreciate your efforts to comply with our selling policies. We have updated your account with the information that you provided.
So I went ahead and relisted item using the same process again as before. One week later now when I check my account health >> Product Condition Complaints section it still says number of complaint - 1 and on the section where it says (RELIST) has changed to (APPEAL) not sure why since I have appealed and it was sucessful.
I emailed email@example.com team again but I received the same reply as before
(We appreciate your efforts to comply with our selling policies. We have updated your account with the information that you provided.)
I was told on this form before that even when the appeal is successful the complaint number will remain in Account health section for 180 days but since I have got one disappeared I was hoping if I can email firstname.lastname@example.org instead of email@example.com to see if they can change the status since appeal was sucessfull and product was relisted?
It also says in Account Health section ( If you have any questions about your performance as it relates to product condition, please contact us at firstname.lastname@example.org
But I am also worried not to annoyed them because I have already emailed email@example.com twice.
I am also confused if firstname.lastname@example.org & email@example.com are the same teams because when I send email to firstname.lastname@example.org at the bottom of the reply it says:
Seller Performance Team
Any help on this will be much appreciated