I am trying to run a sponsored campaign for a new listing and having some issue. I wonder if any one else has faced the similar issue and possible solution.
Our product is a Food Supplement in tablet form. Intitially I was able to set up the campaign but the status changed to Not-Approved and now product is showing ineligible for advertising.
I opened the case with seller support and they have reverted back with below response:
"Hello from Amazon Advertiser Support,
We understand your concern is regarding being unable to advertise your ASIN:
We have reviewed your ASIN and found that it is not compliant with the Amazon Advertising’s guidelines.
Following a change in regulation the advertising and promotion of products high in fat, sugar and salt (HFSS) is now prohibited in this locale.
Unfortunately, since the product itself is prohibited from Advertising, the ASIN cannot be advertised.
For more information on HFSS, please see https://sellercentral-europe.amazon.com/help/hub/reference/external/HTHAAPYZLHVD6RN
We appreciate your understanding and thank you for doing business with Amazon."
The issue is that product is not in the scope of HFSS and this information is appearing on our Amazon detailed page.
Has anyone else faced a similar issue and if Amazon managed to fix this issue for you?