Hey I’m after some urgent help?
Has anyone had the situation whereby a customer has claimed that the product they have purchased from you is fake?
This is absolutely not the case, and I’ve sent a report to the product review team to include invoices and photos etc. I have not had a response from them, so foolishly thought I’d ask Seller support for an update. Only to be told, that despite being able to prove my stock is genuine, having sold this item for 5 years, and being a 5 star seller, and having stock of this in the FBA warehouse, I can no longer list it sell this item ever! Wtf?
It then led me to check an item on which I had had a similar problem earlier last year, and YEP you guessed it, this item has also been blocked and when I’ve queried it with Seller support I’ve been told the same thing, BUT on this one I had a reply from the product review team to say my product was fine.
Why do Amazon automatically vilify its sellers without whom they wouldn’t have a business?
Why don’t they ask the customer on what basis they are alleging my products are counterfeit… BECAUSE THEY’RE NOT!