Not brave, but bloody sensible. Amazon has been going slowly down hill since we started to sell on this platform. Never seem to get any help from anyone at Amazon. Customers are consonantly taking the mick. Just last week a customer ordered some products from us and gave us a hotel room number and a hotel in London. We were rightly on guard from when the order arrived. We readied the order and thought “This is a no brainier we could see this going astray from the start”. Then out of the blue 15 mins before we sent the order out a message arrived to say she would be out of the country before the order arrived. WOW we felt we dodged a built there. An hour after we made the full refund she placed the same order again. 3 hours late she again demanded a full refund or she would contact Amazon. I never get this sort of customer from any other platform we sell on.
A colleague left a year ago for the same reasons. Just said so much wrong with Amazon I can make money without all this fuss and rubbish. He was taking big sums of money every week.