Did you know that your Account Health page provides an overview of your Account Health page provides an overview of your selling account’s adherence to the performance targets and policies required to sell on Amazon.
By focusing on these three key areas it can help make sure you’re meeting the appropriate targets and policies.
- Customer Service Performance which is based on Order Defect Rate. Oder Defect Rate is determined by Negative feedback, A-to-z Guarantee claims and Credit card chargeback claims.
- Policy Compliance which is designed to bring seller awareness to intellectual property issues, authenticity concerns, product conditions and other policy violations. Sellers are responsible for knowing and understanding the Intellectual Property laws governing the products they intend to sell.
- Delivery Performance which is based on Merchant Fulfilled metrics of Late Dispatch Rate, Pre-fulfilment Cancel Rate, Valid Tracking Rate and On-Time Delivery Rate.
For further details please visit the Seller University page to find additional guidance of how to monitor your account health.
What advice would you share with others to help them look after their account health?