Welcome to Seller Forums

my inventory was destroyed by Amazon due to a document I am not able to provide, so now will my account get activated?

There no correct category for my handmade product. There is not even a category that comes close for my handmade item. So my handmade item is stuck in a category that is somebody was looking for it they would never be able to find it... I am Native American and I make traditional feather fans used for smudging sage, sweetgrass etc. They really need a category either spiritual or even religious would fit better the nothing... I have contacted them before about this but nothing has ever been done and I don't expect that it will anytime soon. I see other smudge fans being sold and I wonder what category they're listing under? They do have a handheld fan but that is not what mine is, but it's the closest in category listing so when I click on it and it gives me the drop-down options there's nothing it falls under and I have to choose something to be able to go on to the next step...

Hello everyone,

I am really feeling helpless and frustrated right now. I have opened multiple cases and replied several times, but unfortunately Amazon Seller Support doesn’t seem to take my issues seriously. My cases are just getting closed without any real solution or proper explanation.

Here are the details:

FBA18V4NR0H4 – 19 units lost (Case ID: 18075144871)

FBA18L4B8MTL – 92 units lost (Case ID: 18069279561)

FBA18DYJ4R9M – 418 units lost (Case ID: 18068668151)

Total: 529 units lost in 3 different shipments.

Despite my repeated attempts and providing all necessary documents, I am not getting any reimbursement or even proper feedback. It’s really disheartening, and I am losing trust in the process. I don’t know what else to do at this point.

If anyone has faced similar issues or has any advice, please let me know. Any guidance or support would be appreciated.

@Seller_l3eCP9f1PtJXC@Seller_RSwABJNHpHnEZ

Hello Seller Community,

I am having issues with applying to sell a brand we have began distributing. We submitted an application to sell the brand and got this response to our case from Amazon:

We cannot accept this INVOICE because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered in order to be verified.

The invoice and BOL documentation we sent was provided to us directly from the manufacturer and we have a distribution agreement permitting us to sell their products on Amazon.

All the information on the invoice matches our account information and the manufacturers information is all present on the invoice.

Is it recommend to send screenshots in the case demonstrating the emails containing the invoices were sent to us directly from the manufacturer?

How can I escalate this case to the correct department that can help resolve this issue?

The case ID is 18108233111

Any and all help is appreciated.

Regards

Hey Amazon Sellers,

Here’s the big question that Amazon makes so complicated: calculating your net worth!

There’s a new feature called the Amazon Report Repository, and it gives you a whole new set of numbers. For example, I generated a report there.

Then I went to the Amazon Business Reports and checked the Sales and Traffic Report, and guess what? That one shows completely different numbers with huge variations.

So I told myself, “Okay, I’ll calculate everything manually.” I went to my Payment Statements, selected the date from when I started until my last payment, and calculated:

✅ Total Sales

✅ Returns

✅ Expenses

And here’s the thing, all three reports show different numbers! It’s incredibly frustrating and confusing.

Let’s break it down for the period May 16 to July 10:

📘 From Payment Statements:

• Total Sales: $115,275.15

• Return Cost: $5,295.00

• Net Sales: $109,980.15

📊 From Sales and Traffic Report:

• Total Sales: $119,049.41

📁 From Amazon Report Repository (FBA Product Sales):

• FBA Product Sales: $112,683.39

So… which number is the real one?

How are we supposed to track profitability or growth if each report tells a different story?

My questions to the community and to Amazon:

How do you calculate your true net worth or profit on Amazon?

Why are the numbers across different Amazon reports so inconsistent?

Which report should we actually trust when doing our accounting?

If anyone from the Amazon team is reading this, please take it seriously. I’ve double-checked everything and included screenshots. I just want a clear, honest answer.

Sales dropped by 20% during the first two weeks of July, and ACoS jumped by 20%.

Has anyone else experienced a drop in sales during this period?

I’m wondering if it’s just seasonal or if there might be something wrong with my account.

On July 2, 2025, I received a notice saying that I needed to provide ID verification to activate my Seller Account. I went through the process and uploaded my driver's license.

A few days later, I received an email saying that the ID was rejected because “the identity documents that you provided appear to be inauthentic or altered.” However, nothing about my driver’s license is "altered” or "inauthentic.” There was no other information provided.

When I go to my Account Health page there is an account deactivated notice and a button that says: "Submit New Information". However, that button doesn't allow me to do anything. It just says that they will review my request again. But they keep rejecting it.

I have called Account Health 3 times but they say they are unable to help me. I am stuck in a loop. No one is willing to give me a path to resolve this issue.

Can anyone one here help me out?

Hi,

I need some assistance with Case ID 18091969021.

i had a reduction in inventory between the 5th and 12th July of around 200 units that was not related to sales (sales volume was 10 units). There was nothing related on my inventory reports and no notifications of the reduction.

i have had a number of replies from Amazon Support ranging from, it relates to some reimbursement IDs, but these occurred in May and June, and that I need to supply a reference ID for the lost units.

@Seller_xkwDczt8sPSmx@Seller_GEZPMc4CeQfh6@Seller_OOVUXZLmb2UEH@Seller_YeWcEeTwlVO93@Seller_l7Jtck9jxnEA0

Could someone please help!!! I am missing 200 units and I fear that it will not be investigated sufficiently