Hi, I’ve had the same message and what would appear to four randomly chosen items. Really not sure what to do about it. They are all earrings. One of the pairs has surgical steel fittings, the others have silver plated hooks… as does a vast vast amount of handmade earrings sold on Amazon Handmade.
I would not know how to even go about testing these items, … I’ve been selling for donkey’s year, on Ebay and have also sold on Etsy. I have never had a problem reported. Don’t know what to do? My instinct is to remove them just to save the hassle, and to ensure my account isn’t de-activated, but frankly I’m worried about doing that and them coming after the rest. Starting to look like Amazon is not going to be a viable venture for me if they are going to do this on a regular basis.
Is there anyone out there who can help advise on this please?

I’ve had this for approx. 60 novelty jewellery products. Looks like i will have to lose the listings as no way of providing safety certificates for them all. I would be interested to know if this counts against you in your metrics as Amazon make no mention of that?

I’ve literally just had this too. Has anyone posted in the main Amazon forum about this? The items of mine they’ve so far highlighted are stainless steel (I think one item also had crystals that have a silver plated surround on it).

I don’t know whether they’re looking for statements from who I buy my parts from with regards the metals or what.

We have had it too one half dozen handmade rope rings? We can prove anything one them? So I had to delete the listings.

I received 8 emails with anyting from one item to sixteen on for testing (around 45 items in total.

I upcycle watch movements, some up to 100 years old. Getting each of the various metals tested would push the prices way out of the means of my customers.

I thought at first that it was items that touch the skin, but they have included some of my brooches too.

I have had 110 products flagged from around 500 - so I expect the others will be flagged eventually. I am not in handmade, but use small suppliers who don’t have a ready made Reach Certificate of any kind. So far this is only affecting two main suppliers, one has assured me there is no Cadmium, Nickel or Lead content, but is looking to get me "a declaration of its chemical makeup and kitemark from my pewter supplier "

Once I have this information I am not sure how to proceed. Do I email Amazon each individual ASIN (70 or so in total for this one supplier) and then hope 70 possibly different Amazon employees permit the listings or do I bulk send one email with all 70 asins on and hope some one accepts all the information provided and allows the listings to continue.

Where do we find the “Seller/Vendor ID”? As this is requested to be submitted with the rest of the information they want.

We also have many items flagged up by this. Will keep checking here to see if anyone is successful.

Thanks OP for starting this disucssion.

All jewellery products produced containing sterling silver should be REACH tested for cadmium content compliance and is obligatory not voluntary under regulation EU 494/2011, which was issued on 2nd May 2011, and became enforceable from 10th December 2011. If your hand made silver items contain a minimum of 7.78 grams of silver metal it should be hallmarked anyway so REACH testing is done at the same time. If you haven’t been complying with this regulation you have been trading illegally for 8 years so disagree with your assumption that Amazon are being a little heavy handed…

I have also had this email - when i go into my seller account there are no notifications requesting this info so I asked amazon support if the email was real or spam and they said they couldnt see anything about it on my account and asked me to report the email address to stop-spoofing@amazon.com .

Unfortunately i dont completely trust that Amazon support has provided the correct info but atleast i have proof that i have followed up to see if i needed to take action on the email.