I have been doing the Amazon SFP Trial - when we orginally set up the shipping for Prime Trial all went well it was showing on listing as next day shipping - after about 2 weeks this changed and now the shipping estomated dates are over a week and worse than our normal listings - i have contact Amazon who raised a case and said they would get back to me within 24hrs - since then this case has now disappeared and my listings are still showing worse delivery times than my normal listings - yet all deliveries so far on the trial have been delivered on time - i have tried a couple of time on the chat to resolve this and all i get is read the help files which i have done but still cant find what went wrong overnight

Has anyone else had issues or any advice

Has anyone noticed that Amazon are suddenly paying less for lost items?

I have just been reimbursed £40 for 3 units that would have sold at £180 in total.

Last week I got reimbursed £117 for 6 units that would have sold at £240.

I understand that the reimbursements are meant to reflect the net amount we would have received but these 2 seem very low.

Our account is not accessible because of the charge method not being valid in France anymore. It's been fine since the business card was added and all the other countries are fine with the business card.

Amazon help articles are useless suggesting that I contact the bank to see if my card is valid in France. Well of course IT'S VALID!!!

What is wrong with Amazon?

Why do they make us jump through these pointless hoops from time to time?

Why do they intentionally make things more complex than they need to be?

Why should I repay a balance using my personal card which I have now reluctantly added?

How can I remove this card?

Why don't Amazon up their game when it comes to seller support?

So many questions and probably no really valid answers.

We don't even sell in France.

How do I remove it once and for all? We only want to sell in the UK and even that is an unnecessary strain?

I sell chocolate on Amazon. I dispatched the item the same day the buyer purchased it, but they received the parcel two days later than the estimated delivery date due to Royal Mail. The item was meant as a gift, but because of the delay, it didn’t serve its purpose and was no use to them. However, they ate the chocolate, so they can’t return it. Now, they are asking for a refund because the parcel was late and didn’t meet their intended use.

What would you do in this kind of situation?