I have purchased vanilla powder from a small business vendor, and my listing has been approved, and Amazon is asking for approval to sell the products. I have sent a letter, pictures, and labels, but I received a reply saying the following:

Thank you for your application to sell Product Group Approval Request for Grocery & Gourmet Foods products. We have reviewed the documentation and information that you provided and determined that you are not eligible to sell Product Group Approval Request for Grocery & Gourmet Foods products.

-- We cannot accept the INVOICE that you provided because we are unable to verify the transaction with the supplier. The documents that you provide must be authentic and unaltered.

Can anyone please help me to solve this? I'm new, and I'm fed up

thank you

Hello,

I’m writing to report a targeted, inauthentic review attack on my listing. Out of three total ratings, two are one‑star ratings with no comments and one is a 1‑star review from an account that has never reviewed any other product. All of these 1‑star ratings appeared within the same week, and I haven’t received any other 1‑star feedback besides these.

This is not the first occurrence: few months ago I experienced a similar wave of fake reviews, which Amazon kindly investigated and removed. The current attack is clearly orchestrated to harm my seller metrics and has already caused a noticeable drop in sales.

Could you please investigate and remove these inauthentic ratings under Amazon’s Community Guidelines? I appreciate your swift assistance in safeguarding the integrity of product feedback and my account performance.

This is my listing (ASIN: B0DK3WV3ZS ). Receiving a review on listing like this is very rare and takes much time but i received 1 star 3 reviews with in 5 days which is impossible.

All of our Ratings are 5 and 4 stars and they all have reviews while the new 1 stars have no reviews which proves the suspicion as customers have no problem with our product as seen in the reviews.

There are other suspicious matters like attacker accounts being new, the reviews being polar opposite of what the normal and Vine customers say, opting out of communication, a different name on the orders so I can't find the order ID to report etc.

Does anyone know what we should do about this?

We've been erroneously charged every month for a very long time. We opened a case about this over 10 months ago and this is still open now as seller support have been trying to solve it ever since but have not been able to.

Some of the erroneous charges have been reimbursed to us from time to time, but the root cause of why they are still being charged each month has still not been successfully fixed. We are now owed reimbursements again.

I posted this on the forums here over 10 months ago and a moderator regularly updated us about this for the first 8 months or so, he also had a dedicated seller support rep assigned to the case, who was on the case for around 5 months and who I also spoke to on the phone.

But now for the past 2 months the moderator has not replied to anything and then last week the assigned seller support rep said they were leaving (not sure if leaving Amazon or just the case) and said another seller support rep would be in touch within 48 - 72 hours. It's now over a week and I've heard nothing despite sending 2 reminders.

I have spent upwards of 100 hours on this so far, and in 6 weeks it will be a year since the case was opened.

As seller support and the moderator have not been able to properly resolve this, does anyone know how this can be escalated beyond them, to someone who is able and willing to get this fixed?

discussion.

Hello, does anyone know what bank accounts I can use in the UK, I have a mettle business account however Amazon is saying that I can't use this. What business bank accounts can I use and what do other people use?