I try to find the positives in all things that are thrown out us in business and this platform.
1: will it save us time? I donāt think so,
we will still have to check whether the goods come back and have they already been refunded.
we will still have to check whether buyer selected right reason for return which in our case only about 50 % do.
we will still have to mess around with Safety claims and spend time to see whether they have been paid.
I could go on
2: will it create a better customer experience? The answer is yes for all the buyers who continue to abuse the return system by creating wrong reason for return and sending customer damaged items back or swapping the goods for example old for new.
3: will it cut down on A_Z claims , I have only ever had one A-Z for return that came back used and damaged badly after 6 months (out of policy) and i gave a 50 % refund and I still lost the claim . So Yes I supose it will as the buyer has already been refunded
Basically, the returns system is abused enough by a large proportion of Amazon buyers, and I say this because the majority of buyers donāt generally return stuff even if the product is not exactly what they wanted because they understand that buyer from a web page, is not the same as buying from a shop and they will live with the odd disappointment in their purchase and will take on some responsibility for their mistake,
Basically what I am saying is most of our returns come from serial returners , who just buy things on a whim or buy multiple items of the samre type in different designs and colours and treat it as choosing service
