In March 2021, we communicated our updated ‘dispatch confirm’ requirements regarding mandatory input of the delivery service provider’s name and tracking ID during the dispatch confirm process of seller-fulfilled orders.
Soon, you will no longer be able to dispatch confirm your orders if you fail to provide us with a valid tracking ID for seller-fulfilled orders that are delivered with a tracked delivery service.
In case you use the Royal Mail 24® or Royal Mail 48® or Royal Mail 1st and 2nd class delivery services, ensure that you provide the unique parcel ID (located above the 2D barcode on the label). If you are using a Royal Mail product that does not have a 2D barcode, ensure you contact your Royal Mail account manager or contact Royal Mail here to set up these services. If you are not eligible for Royal Mail 24® /48® and dispatch only letter-sized products (100 g, 24 x 16.5 x 0.5 cm), select Stamps/Franking from the drop-down.
Amazon will automatically cancel orders if you have not confirmed dispatch of your order within seven days from the expected dispatch availability date (find more details here). Delay in confirming orders might lead to an increase in your Late Dispatch Rate (LDR), which can lead to account suspension (find more details here).
What happens if my delivery service provider fails to scan my packages?
- Speak to your Delivery Service Provider: Try and find a resolution with them. You should also review your labels to ensure you are using the right delivery method and that labels are being printed correctly.
- Check your tracking/parcel ID: Always ensure you or your integrator provides the correct name of your delivery service provider, the delivery service used, and the tracking or parcel ID. You may receive a VTR warning as a result of low scan rate. However, we will validate ‘unscanned’ tracking or parcel IDs with the integrated delivery service provider prior to suspending your offers in the affected category. Your offers will not be suspended if you have provided valid IDs, including for all parcels that have not been scanned by the carrier. This includes delivery confirmation only delivery methods (for example, RM 24 / 48 or 1st Class 2nd Class).
- Buy Shipping: Consider using Buy Shipping, which allows you to buy shipping labels through the Seller Central interface. With Buy Shipping, the delivery service provider, delivery method and tracking ID are automatically provided by the delivery services provider to Amazon, and all tracking IDs received by Amazon through Buy Shipping are considered valid. In the UK, DPD, Hermes, Amazon Shipping and Royal Mail delivery methods are available through Buy Shipping. You can access Amazon-negotiated rate cards or, for Royal Mail, you can link your accounts to benefit from your own rates. For more details on how to use Buy Shipping, refer to the Use Buy Shipping services help page.
For additional information, refer to the VTR help page.