Lately we’ve been getting a lot of these restricted policy notifications, and the language of these particular seems a little weird. I’ve asked our Amazon rep to provide some guidance on this specific policy so that we can better understand it but he wasn’t much help.
Hopefully there is someone here that is familiar, or an Amazon employee who can shed some light on this policy for us.
This is the notification we’ve been getting:
Hello from Amazon,
We are writing to let you know that the following detail pages have been removed from our catalog:
ASIN: B0XXXXXXX, SKU: XXXXXXXXX, Title: “XXXXXXX Calcium Gummy Vitamins, 100ct”
This product has been identified as a food supplement or similar product that is listed outside of the Health and Personal Care category (gl_drugstore). It is against Amazon policy to list such products outside of the Health and Personal Care category. In order to properly list these products, you will need to obtain prior approval.
This says that these products have been removed for being listed outside of the Health & Personal Care categories. I do not think they were listed in the wrong category, but if they were - shouldn’t Amazon just correct the category that they’re in instead of removing the products from the catalog?
Also, it says we need to obtain approval to list in this category. How? Thought we were already approved?
And lastly, if we need approval - why are the listings removed from Amazon altogether?
Anyways, happy holidays to everyone here!!
Hoping someone can enlighten us on this particular policy.