Can anybody help?
Every return request for the above reason results in listing being removed by Amazon for allegedly selling our items as USED?! We do not sell used items!!!
We’ve been selling on Amazon for 7 years and had many returns before for that reason but never Amazon removed the listings. Since January 2020, we had 3 various listings removed and POA submitted! What’s happening? Why is this happening?
These are listings that sold in 100s and 1 return requests results in being removed.
“Incompatible or not useful for intended purpose” - does it not mean that the customer changed his mind or decided that the item will not be useful for him? Why does Amazon’s algorithm think it’s our fault and removes the listings?