Hi, a buyer has requested a refund and has stated that their item (an electronic device) is not working correctly. The items are brand new and sealed in the box, and have never been a problem for other buyers. Is it best practice to leave a note to the buyer that if the item is received back and there is no fault found that they will be liable for expenses?
I’m doubtful whether anything is actually wrong as it has happened to me before. I have also read on other threads that the same working item can get sent back to them. Please let me know if this is also the case, as the item was purchased within 30 days.
Please let me know what is the best course of action for such cases?