Welcome to Seller Forums

Why is it that the payment method is still shown as invalid even though the fee has been deducted from the visa card, and your access is restricted? How can I withdraw the remaining money?

Hi everyone,

I'm facing ongoing issues with Seller Support and am hoping someone here can guide me on a reliable escalation path.

Over the past several weeks, I’ve opened multiple support cases regarding various issues, but the responses have been extremely unhelpful. Most replies seem to be copy-pasted templates that do not address the actual problem, and there’s little to no evidence that the issue is being properly reviewed or understood.

Despite following up with detailed explanations, I’m stuck in a loop of generic replies with no resolution.

I’m looking to escalate this to a higher-level team or supervisor who can actually investigate and resolve the issue. Can anyone suggest:

• A reliable way to escalate a case within Seller Central?

• Any tips on how to draft a case escalation request so that it gets real attention?

Any insight or experience you can share would be greatly appreciated. I'm sure many other sellers here are in the same boat.

ASIN ending Z1DC and DBNF, both were removed by amazon and said that these asins violated product and food safety,

we provided documents and explaination via case ID 17791209581 and ID 17791081211 to appeal that it was mistake,

while amazon team always repeated the same reponse " This product causes a safety risk.

Therefore, it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product."

We need amazon team to deal with the bug and reinstate the sale.

Dear Amazon Seller Support, have a nice day.

Buyer order number and details, kindly refer to Case ID 17895745631.

Our store has suffered significant financial losses due to the systematic abuse of return policies by a single buyer. The pattern of behavior demonstrates intentional harm, and we request immediate intervention:

‌Evidence of Malicious Activity‌

‌November 4, 2024‌

Purchased high-value product(s), used them, ‌immediately initiated return‌ upon delivery.

Result: Items rendered unsellable, causing direct inventory loss

‌April 4, 2025‌

Repurchased identical high-value product.

Exploited the 30-day return window: ‌Returned on Day 30‌ after full usage

‌June 3, 2025‌

Purchased ‌two units‌ of our product.

Returned one unit ‌the same day of delivery‌, and the second within days – confirming premeditated abuse

‌Critical Impacts on Our Business‌

‌Financial Damage‌: High-value inventory repeatedly destroyed or devalued.

‌Operational Disruption‌: Fraudulent returns trigger Amazon’s performance penalties against legitimate sellers.5

‌Policy Exploitation‌: Buyer leverages Amazon’s buyer-centric systems to commit “return fraud,” violating Amazon’s Fair Treatment Policy.

‌Our Formal Requests‌

① ‌Permanently ban this buyer’s account‌ for violating Amazon’s Conditions of Use

② ‌Restrict this buyer from purchasing our products‌ via ASIN blocklist enforcement.

③ ‌Investigate historical transactions‌ linked to this account to validate systemic abuse.

Amazon’s recent policy updates explicitly target repeat return abusers, including account suspensions for users with ≥5-10 fraudulent returns/month.2 We urge you to enforce these protections.

We trust Amazon will uphold seller interests against bad-faith actors. Please contact us for further evidence.

Respectfully,

Hi everyone,

I’m looking for advice or help — maybe someone’s been through this?

I registered my Amazon seller account and uploaded all the required documents.

After 2 weeks, I received a request for additional documents — I submitted them.

Then came a notice: account deactivated under Section 3 (fraudulent or deceptive activity, etc.).

I appealed a few times. Eventually, I was invited for video verification, which I passed successfully.

They reactivated my account — because everything is legit: all documents are mine, I’m the real person behind the business, and I truly want to sell.

I registered my brand (under my own name), created a listing, and sent out my first shipment.

But then — only 6 days after the first reactivation, I received another notice:

account deactivated again under Section 3.

I’ve been using only one computer, one IP, no suspicious activity, and logged in from the same clean setup since day one.

I even reached out to support asking whether it was a mistake or some kind of system glitch.

They just replied with the same standard “deactivated under Section 3” response.

My inventory is already on the way. This is complete madness.

Has anyone been through something similar?

What are my options at this point?

Hi, I am about to manufacture a dietary supplement, is Amazon currently accepting new application.?

I'm a little new here but how is this even possible?

The buyer purchases on Mon, Jun 16, 2025

I ship on Tues, Jun 17, 2025 with a Claims Protected Label from Amazon.

Buyer submits a claim with support on Jun 17, 2025 that they never received the order & they get a refund.

The item will arrive by June 19th, Amazon said it must at least arrive by Fri, Jun 20, 2025.

I never got a notice for this order in my return center, no option to appeal the A-to-Z. On the order history it just says "Refund applied (1)".

Even better the UPS shipment has been modified, it was requested to "Hold at UPS Access Point Requested" and is now no longer going to the buyers address... It seems like this person is a scammer and I was given no option to appeal. Seems like an Amazon customer support person just issued them a full refund on the day the item was shipped, not giving me the option to do my A-to-Z claim process.

So my question is what do I do? Do I have to submit a SAFE-T claim?

Does anyone know why PBI3 always has complications? When I was making my FBA shipment, I saw that it was making me send it to PBI3 and I knew that there was going to be a problem. Sure enough I try to send it there and now there are carrier delays. Any other spot that Amazon has me send to works just fine, it's only this one that has constant problems. Can any of the mods help me?

@Seller_RSwABJNHpHnEZ@Seller_GEZPMc4CeQfh6@Seller_l7Jtck9jxnEA0

but I don’t fully understand why.

One common reason, I think, is that buyers aren’t leaving reviews.

I also ran a $100 automatic PPC campaign, but only got 4 orders — which feels low.

I'm offering Alibaba-level prices with high-quality products, because we are the actual manufacturer.

Can anyone please help me understand what might be going wrong or how I can improve?